Privacy Policy

Privacy Policy

Effective Date: June 2025

At AI ASMR Video Generator ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered ASMR video generation service.

1. Information We Collect

Personal Information

  • Account Information: Name, email address, password, and profile information
  • Payment Information: Billing details processed securely through our payment processors
  • Contact Information: Information you provide when contacting our support team

Usage Information

  • Content Data: Text prompts, images, and preferences you provide for ASMR video generation
  • Generated Content: ASMR videos and related metadata created using our service
  • Usage Analytics: How you interact with our platform, features used, and generation history
  • Technical Data: IP address, browser type, device information, and cookies

Communication Data

  • Support tickets, feedback, and correspondence with our team

2. How We Use Your Information

We use your information to:

  • Provide Services: Generate ASMR videos, manage your account, and deliver our AI services
  • Improve Platform: Enhance our AI models, user experience, and platform functionality
  • Customer Support: Respond to inquiries, provide technical support, and resolve issues
  • Communication: Send service updates, security alerts, and promotional content (with consent)
  • Legal Compliance: Meet legal obligations and protect against fraud or abuse
  • Analytics: Understand usage patterns and improve our services

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We work with trusted third-party providers for:

  • Cloud hosting and data storage
  • Payment processing
  • Email communications
  • Analytics and monitoring
  • Customer support tools

Legal Requirements

We may disclose information when required by law, legal process, or to:

  • Comply with legal obligations
  • Protect our rights and property
  • Investigate fraud or security issues
  • Protect user safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

4. Data Storage and Security

Security Measures

We implement industry-standard security measures including:

  • Encryption of data in transit and at rest
  • Secure access controls and authentication
  • Regular security audits and monitoring
  • Limited access to personal information

Data Retention

  • Account Data: Retained while your account is active and for a reasonable period after closure
  • Generated Content: Stored according to your account settings and applicable laws
  • Usage Data: Retained for analytics purposes in aggregated, anonymized form

International Transfers

Your data may be processed in countries other than your residence. We ensure appropriate safeguards are in place for international data transfers.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

Access and Control

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Receive your data in a machine-readable format
  • Restriction: Limit how we process your information

Communication Preferences

  • Opt out of promotional emails
  • Manage notification preferences in your account settings

Account Management

  • Update your profile and preferences
  • Download your generated content
  • Delete your account and associated data

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze platform usage and performance
  • Provide personalized experiences
  • Ensure security and prevent fraud

You can manage cookie preferences through your browser settings.

7. Children's Privacy

Our service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.

8. AI and Machine Learning

Content Generation

  • Your prompts and preferences are used to generate ASMR videos
  • Generated content may be used to improve our AI models (you can opt out)
  • We do not claim ownership of content you create

Model Training

  • Aggregated, anonymized usage data may be used to improve our AI models
  • Personal information is not used for training without explicit consent

9. Third-Party Services

Our platform may integrate with third-party services:

  • Payment Processors: Creem (subject to their privacy policies)
  • Analytics: Google Analytics (anonymized data)
  • Cloud Services: AWS, Google Cloud (for secure data processing)

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We will notify you of material changes through:

  • Email notification
  • Platform announcements
  • Updated policy posting

Continued use of our service after changes constitutes acceptance of the updated policy.

11. Contact Information

For privacy-related questions or requests, contact us:

  • Email: support@ai-asmr.com

12. Regional Information

European Users (GDPR)

If you are in the European Economic Area, you have additional rights under GDPR, including the right to lodge a complaint with supervisory authorities.

California Users (CCPA)

California residents have specific rights under the California Consumer Privacy Act, including the right to know about data collection and opt out of sale of personal information.

This Privacy Policy is designed to be transparent about our data practices while protecting your privacy as you create amazing ASMR content with our AI-powered platform.